Cancelling your Rogers Internet service might sound stressful, especially if you’re worried about long wait times, hidden charges, or unclear policies. The good news is that with the right approach, you can make the process smooth and avoid common pitfalls.
Whether you’re switching providers, relocating, or simply cutting back on expenses, it’s important to understand exactly what to expect when ending your Rogers Internet subscription.
From knowing your contract details to understanding how cancellation fees work, every step matters. The process starts with identifying your service agreement and ends with equipment return and billing confirmation.
And while Rogers offers online options, a phone call remains the most effective route for a complete cancellation. Let’s break down everything you need to know to cancel Rogers Internet the right way, without unnecessary stress or charges.
Why Would You Want to Cancel Rogers Internet?
There are several reasons why Canadians might decide it’s time to cancel their Rogers Internet service. Whether you’re experiencing performance issues or switching providers, knowing your motivation helps streamline the cancellation process.
If you’re dealing with constant connectivity drops or speed fluctuations, these issues can make daily browsing or remote work a challenge. In some cases, multiple visits from technicians may not resolve the problem. Such unresolved service issues are considered a valid reason to request cancellation without fees.
Other common reasons include:
- Moving to a new location where Rogers isn’t available
- Switching to a more affordable or faster provider
- Bundled service no longer needed due to lifestyle changes
- Unhappy with customer support or pricing changes
- Upgrading to fibre internet in areas where Rogers offers only cable
Some people also choose to cancel to eliminate unnecessary monthly expenses, especially if their mobile data plan meets basic internet needs. Regardless of your reason, understanding your “why” ensures you communicate clearly with Rogers agents and better prepare for any questions during the call.
Ultimately, cancelling your Rogers Internet comes down to changing needs or dissatisfaction with service. Identifying your reason early helps guide the next steps more confidently.
What Should You Know Before Cancelling Rogers Internet?
Before jumping into the cancellation process, it’s important to review a few critical details that can affect your experience. Start by checking the terms of your service agreement.
If you’re on a term contract like a 2-year ValuePlan, cancelling early may lead to fees. Month-to-month plans typically don’t have cancellation penalties, but you’ll still need to return any equipment. You can find these details by logging into your Rogers account and reviewing your latest bill or contract summary.
Key considerations include:
- Contract Type: Are you locked into a term, or on a flexible monthly plan?
- Remaining Time on Contract: The longer you have left, the higher the potential Early Cancellation Fee (ECF).
- Hardware Subsidies: You may owe a balance if you received a discounted modem or equipment.
- Equipment Return Requirements: Late returns could result in high non-return charges.
- Payment and Billing Cycle: Know when your next billing date falls so you avoid overcharges.
Understanding these factors ahead of time saves you from surprises during the cancellation call. It also helps you make decisions about whether it’s better to cancel now or wait until the end of your billing cycle or contract term. Planning ahead reduces your chances of encountering extra fees and ensures a smoother experience when you contact Rogers.
How Do You Contact Rogers to Cancel Internet Services?
Cancelling your Rogers Internet starts by reaching out to their support team, and while it may seem tempting to try online tools, the most reliable way is still by phone. Here’s what you need to know.
Should You Call or Try Cancelling Online?
While Rogers does offer online account management, most cancellations still require a phone call. Users have reported that using live chat or the “Cancel Service” button online often redirects to a support agent who ultimately insists on speaking over the phone to complete the cancellation.
You can attempt the online route by logging into your Rogers account and navigating to My Services > Cancel Service, but don’t be surprised if you’re asked to call instead.
What’s the Best Number to Call Rogers for Cancellations?
The best and most direct number to reach Rogers for cancelling your internet is 1-855-201-9547. This is their primary customer service line. Follow the voice prompts carefully to reach the cancellation or “retention” department.
When you call, make sure to?
- Have your account number ready
- Be prepared to verify your identity
- Choose the “cancel service” option in the menu
Can You Use Live Chat, or Will It Redirect You?
While live chat is technically available through the Rogers website, it’s mainly effective for account inquiries, not cancellations. Most agents will redirect you to a phone call when cancellation is requested, making the online chat route inefficient for this specific task.
Here’s a quick breakdown of Rogers’ contact methods and their effectiveness:
| Method | Usefulness for Cancellation | Notes |
| Phone Call | High | Fastest and most direct method |
| Live Chat | Low | Often redirects you to call support |
| Low | Not recommended for time-sensitive tasks | |
| Social Media | Medium | Useful for general questions only |
| Website Portal | Medium | Initiates process but requires call |
To ensure a smooth cancellation experience, it’s best to skip the chat and call the number directly during their working hours.
What Happens During the Cancellation Call?
Once you’re connected with a Rogers representative, the cancellation process officially begins. The call can last anywhere from 10 to 30 minutes, depending on your account history and responses.
The agent will begin by verifying your identity and asking why you want to cancel. This is a standard part of the script, and your reason can influence whether they try to offer you a retention deal or waive fees.
Expect the following during the call:
- Reason for Cancellation: Be honest and straightforward, whether it’s service quality, moving, or switching providers.
- Review of Your Account: The agent will look into your contract, check for outstanding charges, and see if you’re eligible for fee waivers.
- Retention Offers: You may be presented with a lower price or upgraded plan to stay. If you’re sure about cancelling, politely decline.
- Equipment Return Info: They will inform you of what equipment needs to be returned and the deadline.
- Billing Confirmation: You’ll be told what your final bill includes, such as prorated charges or ECFs.
It’s wise to document the conversation, including the agent’s name, time of call, and summary of what was discussed. Some users have experienced issues where services weren’t fully disconnected, so keeping a record helps in case you need to follow up.
Once confirmed, you’ll receive an email summarizing the cancellation details and any final charges, giving you peace of mind that the process is complete.
How Are Rogers Internet Cancellation Fees Calculated?
If you’re under a contract, you’ll likely face an Early Cancellation Fee (ECF). The way this fee is calculated depends on several factors including the plan type, months remaining, and any subsidized equipment.
Here’s how the fee usually breaks down:
- Per-Month Calculation: You’re charged a fixed amount for each month left in your contract. For example, ValuePlans may cost $15 to $30 per remaining month.
- Maximum Fee Cap: There’s typically a cap, usually $200 in the first year or $100 in the second.
- Hardware Subsidies: If you received discounted equipment when you signed up, you might need to repay a portion of that cost.
- Date of Contract Agreement: Contracts signed before May 17, 2016, follow different fee structures.
Example: If you have six months left on a 2-year plan and the ECF is $25/month, your fee would be 6 x $25 = $150, unless capped. You can always confirm the exact fee by checking your service agreement or calling customer support.
The agent will review your account to provide the exact figure during the cancellation call. Knowing this ahead helps you prepare financially and plan the best time to cancel.
What Should You Do About Your Rogers Equipment?
When you cancel your Rogers Internet service, returning your rented equipment is a crucial step that prevents additional charges. Failure to return devices like modems or routers can result in substantial fees.
Here’s what you need to do:
- Identify Equipment: List all equipment provided by Rogers, such as modems, routers, and extenders.
- Check the Return Deadline: Typically, you have between 14 to 30 days from disconnection to return everything.
- Use the Right Return Method: Rogers may offer drop-off locations or send you a prepaid return kit.
- Keep Proof of Return: Always keep the shipping receipt or confirmation email as evidence.
If you’re within the first 30 days of activating your service, returning equipment may also qualify you for a refund. Otherwise, late returns can cost up to $800, depending on the type of hardware.
Not returning equipment in time is one of the most common reasons for surprise charges after cancellation. So prioritize this step to avoid any unexpected bills. By following the instructions and keeping documentation, this part of the cancellation process becomes simple and stress-free.
Can You Cancel Without Paying Early Termination Fees?
Yes, in some cases, you can cancel Rogers Internet without incurring Early Cancellation Fees, but specific conditions must be met. The most common reason that qualifies is consistent service issues that remain unresolved even after technician visits.
To make a strong case for ECF waivers:
- Document Service Problems: Keep a record of frequent outages or slow speeds.
- Note Technician Visits: If a senior tech has visited and the issue persists, it supports your claim.
- Request Support Notes: Ask customer service to review your history during the cancellation call.
- Mention Moving Out of Coverage Area: If you’re relocating to a location without Rogers service, fees may be waived.
While Rogers doesn’t guarantee fee waivers, agents may offer them under fair circumstances. You must clearly explain your reason and reference any troubleshooting steps already taken. If successful, this can save you hundreds of dollars in penalties. Being prepared with facts and records significantly improves your chances.
What Are Some Pro Tips for a Smooth Rogers Internet Cancellation?
To make the entire cancellation process as smooth as possible, consider using a few tried-and-true strategies that others have found helpful.
- Call During Weekdays: Wait times are shorter mid-week than on weekends.
- Document the Call: Record or take notes on your conversation in case of billing disputes.
- Ask for Email Confirmation: This ensures everything was processed properly.
- Return Equipment Promptly: Don’t delay in shipping back devices.
- Decline Retention Offers Politely: Say you’re not interested if you’re firm on cancelling.
- Follow Up If Needed: Check your account 48 hours after cancellation to confirm service is inactive.
- Monitor Final Bill: Review the next statement to make sure no extra charges appear.
These tips help you avoid delays and protect you from billing mistakes, giving you peace of mind after ending your service.
What Are the Alternatives After Cancelling Rogers Internet?
Once you’ve ended your Rogers Internet service, finding a reliable alternative is the next step. Thankfully, Canada has several ISPs offering competitive plans and better support in some regions.
Consider these options:
- Switch to Bell, Telus, or Shaw: They often offer fibre-optic connections and lower promotional rates.
- Try Regional Providers: Local companies like TekSavvy or Start.ca provide customer-friendly packages.
- Mobile Internet Solutions: If your needs are light, some mobile carriers offer hotspot-based data plans.
- Compare Plans Online: Use plan comparison tools to find offers based on speed, price, and coverage.
- Check for No-Contract Plans: These are perfect if you want flexibility after cancelling a term plan.
Choosing the right provider depends on your location, usage, and budget. Take time to research before signing a new agreement. Having options gives you the freedom to choose a service that meets your needs better than before.
Conclusion
Cancelling Rogers Internet doesn’t have to be a frustrating experience. With the right information and preparation, you can avoid hidden fees, return your equipment on time, and move forward without stress. Whether you’re leaving due to service concerns or a simple change in needs, every step matters.
From reviewing your contract to calling the correct number and confirming your final bill, it’s all about staying organized. If you’re prepared, confident, and clear in communication, you can cancel Rogers Internet without the hassle, and that’s exactly what you want.
FAQs
What’s the fastest way to cancel Rogers internet?
The fastest way is by calling their customer service number directly and speaking with a representative.
Can I cancel Rogers internet online without calling?
Most cancellations require a phone call even if initiated online through your account portal.
Will I be charged if I cancel before my term ends?
Yes, Early Cancellation Fees may apply based on how many months are left on your contract.
What if I don’t return Rogers equipment?
You may be charged significant non-return fees depending on the equipment value.
Can I cancel Rogers internet if I’m moving?
Yes, and if Rogers isn’t available at your new location, you might avoid cancellation fees.
How do I know if I’m under contract with Rogers?
Log into your Rogers account to check your service agreement details and term duration.
Can service issues be used to waive cancellation fees?
Yes, if you’ve had unresolved technical issues despite technician visits, a waiver might be granted.
